Support

Last Updated: 2026-08-11

Get help

Need a hand with ReelExport? We're a small team and we read every message.

Email: [email protected]

When you write in, it helps to include:

  • Your device model and OS version (e.g. "Pixel 7, Android 15").
  • The app version (Settings → About).
  • What you were trying to do and what happened.
  • The link you were trying to save, if the issue is about a specific video.

We typically reply within 2–3 business days.

Frequently asked

A video won't download. Make sure the link is to a public video and that you copied the full URL. Some videos are private or region-restricted and can't be saved. If a platform changes how its videos are served, a download may fail temporarily until we ship an update — trying again later often helps.

A saved video won't play offline. Saved videos live on your device and should play without a connection. If one won't open, check that the download finished (partial downloads can't play) and that your device has free storage. Re-downloading usually fixes it.

How do I organize my videos? Use collections to group saved videos into folders, and tag favorites for quick access. Search finds any saved video by name.

What does ReelExport Pro add? Downloads are free and unlimited, and every free account gets 5 full edits a month in the studio. ReelExport Pro unlocks unlimited full edits, HD export without the watermark, auto-captions and posting everywhere; credit packs top up edits without a subscription. Manage the subscription in your store account (Google Play → Subscriptions; App Store → Subscriptions).

How do I cancel ReelExport Pro? Cancel any time in your app store account — see our Refund Policy for the exact steps. Cancelling stops the next renewal; you keep ReelExport Pro until the end of the period you already paid for.

Is downloading videos allowed? ReelExport is a tool for saving publicly available videos for personal, offline use. Please respect creators' rights and each platform's terms — only download, edit and post content you're permitted to.

Privacy & data

For how the App handles your data, see our Privacy Policy. For usage terms, see our Terms & Conditions.

Business & press

For partnership or press enquiries, reach us at the same address: [email protected].