Refund Policy

Last Updated: 2026-11-10Effective Date: 2026-08-11

1. Overview

ReelExport ("the App") is free to download and use. The App offers an optional ReelExport Pro subscription (unlimited full edits, HD export without the watermark, auto-captions and posting everywhere) and credit packs that top up edits. In the app these are processed through the store you installed from (the Google Play Store, and in future the Apple App Store); on the website they are a web payment made by card, UPI or another method our payment providers offer. This policy explains how refunds work for in-app purchases, and that web payments are not refundable.

2. In-app purchases are processed by the app store

Subscriptions and credit packs bought in the app are billed and managed by the store you purchased from, not by MobileByteSensei directly. Because of that, refunds are governed primarily by that store's policy:

  • Google Play — refunds are handled by Google. You can request one from play.google.com/store/account or Google Play support, typically within 48 hours of purchase for a self-service refund; later requests are reviewed by Google case by case.
  • Apple App Store (when available) — refunds are handled by Apple via reportaproblem.apple.com.

We do not have the ability to issue refunds for store-processed purchases on the store's behalf.

2a. Web payments (website)

ReelExport Pro or a credit pack bought on the website is a web payment, processed for us by Razorpay or Stripe (the checkout page shows which) through our subscription service, PayCraft. We never see your card or bank details.

  • Renewal: web subscriptions renew automatically at the price shown when you subscribed, until you cancel. One-time and lifetime plans do not renew.
  • Cancelling: email [email protected] from the address you signed in with and we will cancel the next renewal. You keep ReelExport Pro until the end of the period you already paid for.
  • No refunds: web payments are non-refundable, including partly used periods, renewals and one-time or lifetime plans and credit packs. Cancel before the next renewal date to avoid being charged again.
  • Your ReelExport Pro works on the website and in the app with the same account.

3. Subscription renewals

ReelExport Pro subscriptions renew automatically until cancelled. Cancelling a subscription stops the next renewal but does not, by itself, refund the current period — you keep ReelExport Pro access until the end of the period you already paid for. Manage or cancel an in-app subscription any time in your store account (web subscriptions: see section 2a):

  • Google Play → Payments & subscriptions → Subscriptions → ReelExport.
  • App Store → Settings → [your name] → Subscriptions.

Cancel at least 24 hours before a renewal date to avoid being charged for the next period.

4. When we will help

While we cannot process app-store payments, we want you treated fairly. If you were charged in error, could not use ReelExport Pro or your credits because of a bug on our side, or believe something is wrong with your subscription, contact us at [email protected] and we will do our best to help — including guiding you through the store's refund process and, where appropriate, supporting your request with the store.

5. Free features

The core download-and-watch-offline features of the App, and the 5 full edits a month included with every free account, are free and are not part of any purchase, so no refund is applicable to them.

6. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by the "Last Updated" date above. Continued use of ReelExport Pro or credit packs after a change means you accept the updated policy.

7. Contact

Questions about billing or refunds: [email protected].