Privacy Policy
Last Updated: 2026-11-10Effective Date: 2026-03-26
1. Introduction
ReelExport ("we", "our", "the app") is a cross-platform creator tool — a social media video downloader plus a studio to edit and post videos — developed by MobileByteSensei. This Privacy Policy explains how we collect, use, store, and share your information when you use our app on Android, iOS, Desktop, or Web.
By using ReelExport, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the app.
2. Information We Collect
2.1 Information You Provide Directly
| Data | Purpose | Stored Where | Retention |
|---|---|---|---|
| Video URLs you paste | To fetch and download video content | Processed in-memory, not stored permanently | Session only |
| Instagram login cookies | To access private reels and stories | Encrypted DataStore on device | Until you logout |
| App preferences (language, theme, notifications) | To customize your experience | DataStore on device | Until app uninstalled |
| Download folder path | To save videos to your preferred location | DataStore on device | Until changed |
| Passcode / biometric preference | To protect app access | DataStore on device | Until disabled |
2.2 Information Collected Automatically
| Data | Purpose | Collected By | Opt-Out |
|---|---|---|---|
| Device ID | Analytics | Firebase Analytics | Disable in Privacy Settings |
| Crash logs and stack traces | Fix bugs and improve stability | Firebase Crashlytics | Disable crash reporting in settings |
| App performance metrics | Monitor and improve app speed | Firebase Performance | Disable in Privacy Settings |
| App interaction events | Understand feature usage patterns | Firebase Analytics | Disable analytics in settings |
| Download count and history | Track your downloads | Room database (local) | Clear in Manage Downloads |
2.3 Information from Third Parties
| Source | Data Received | Purpose |
|---|---|---|
| Instagram API | Profile info, story media URLs, thumbnails | Display and download stories (requires your login) |
| ssvid.app API | Video metadata, download URLs, quality options | Resolve video URLs for downloading |
| Supabase | Reel metadata, API provider config | Backend data sync and provider management |
3. How We Use Your Information
| Purpose | Data Used | Legal Basis (GDPR) |
|---|---|---|
| Download videos from social media | URLs you paste, API responses | Legitimate interest (core service) |
| Display Instagram stories | Instagram cookies, profile data | Consent (you log in voluntarily) |
| Save videos for offline playback | Video files, metadata | Legitimate interest (core service) |
| Analyze app usage | Anonymous analytics events | Legitimate interest (improvement) |
| Fix crashes | Crash logs, device info | Legitimate interest (stability) |
| Customize experience | Preferences (language, theme) | Contract (settings you choose) |
| Protect your content | Passcode, biometrics | Consent (you enable it) |
4. How We Share Your Information
| Third Party | Data Shared | Purpose | Privacy Policy |
|---|---|---|---|
| Firebase Analytics | Device ID, app events | Usage analytics | Google Privacy |
| Firebase Crashlytics | Crash logs, device info | Bug fixing | Google Privacy |
| Firebase Performance | Performance metrics | App optimization | Google Privacy |
| Supabase | Reel metadata (no personal data) | Backend storage | Supabase Privacy |
| ssvid.app | Video URLs only (no user data) | URL resolution | Third-party API |
| PayCraft (website, optional account) | Email address, a device identifier, subscription status | Link your ReelExport Pro subscription to you | PayCraft Privacy |
| Google Sign-In / Sign in with Apple (website, if you choose it) | Confirms your email address to PayCraft | Sign-in | Google Privacy · Apple Privacy |
| Razorpay / Stripe (website payments) | Payment details you enter on their checkout, your email | Process web payments | Razorpay Privacy · Stripe Privacy |
We do NOT sell your personal data. We do NOT share your Instagram credentials with any third party.
5. Data Retention
| Data Type | Retention Period | Deletion Method |
|---|---|---|
| Downloaded videos | Until you delete them | Manage Downloads in Settings |
| Download history (Room DB) | Until app uninstalled or data cleared | Clear in Settings → Manage Downloads |
| Instagram cookies | Until you logout or cookies expire | Logout in Settings → Instagram Login |
| App preferences | Until app uninstalled | Clear app data |
| Analytics data | Per Firebase default (60 days events, 14 months users) | Disable analytics in settings |
| Crash logs | Per Crashlytics default (90 days) | Disable crash reporting |
6. Your Rights
6.1 GDPR Rights (EU/EEA Users)
You have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Restrict processing: Limit how we use your data
- Object: Object to processing based on legitimate interest
- Withdraw consent: Revoke consent at any time
6.2 CCPA Rights (California Users)
You have the right to:
- Know: What data we collect and why
- Delete: Request deletion of your data
- Opt-out: Opt out of sale/sharing of personal information
- Non-discrimination: Equal service regardless of privacy choices
We do NOT sell personal information.
6.3 All Users
You can always:
- Delete your downloaded content (Settings → Manage Downloads)
- Logout Instagram (Settings → Instagram Login → Logout)
- Disable analytics (Settings → Privacy Settings)
- Disable crash reporting (Settings → Privacy Settings)
- Clear all local data (device Settings → Apps → ReelExport → Clear Data)
- Uninstall the app (removes all local data)
7. Children's Privacy (COPPA)
ReelExport is not directed at children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided personal data through our app, please contact us immediately at the email below. We will take steps to delete such information.
8. Data Security
We implement the following security measures:
- Encryption in transit: All network traffic uses HTTPS/TLS
- Local encryption: Instagram cookies stored in Android EncryptedSharedPreferences / iOS Keychain
- No password storage: Instagram authentication uses cookie-based auth only — your password is never stored
- Passcode protection: Optional app lock with passcode or biometric authentication
- Screen capture protection: Optional prevention of screenshots (configurable in settings)
- Minimal data collection: We collect only what's necessary for app functionality
9. International Data Transfers
Your data may be processed in countries outside your residence, including the United States (Google/Firebase servers) and the EU (Supabase). We ensure appropriate safeguards are in place per GDPR requirements.
9a. Website — Accounts, Cookies & Analytics
Our website is a free tool. Downloading never needs an account. An account is only used if you open the ReelExport studio, connect accounts to post to, or choose ReelExport Pro (see "Account & ReelExport Pro" below). The website never asks for a password and never sees your card or bank details.
Account & ReelExport Pro (website)
- Sign-in: if you choose "Continue with Google" or "Continue with Apple", the provider confirms your email address to our subscription service, PayCraft. We receive that email address only — never your password. We use it to link the subscription you bought (on the website or in the app) to you.
- On your device: after you sign in, your browser stores a device token, your email address and your subscription status (cached for up to 6 hours) in local storage. If you are on ReelExport Pro, the links you download from are also kept in a download history in your browser only — it is never sent to us. "Sign out" removes the token, email, status and download history from this browser.
- Studio & connected accounts: videos you upload or open in the studio are processed to produce the edit you export. When you connect a social account to post to, its access token is stored encrypted on our servers and is never sent back to your browser; you can disconnect it at any time.
- Payments are processed by our payment providers (Razorpay or Stripe) through PayCraft. Card and bank details go to them directly; we never receive them. See the PayCraft Privacy Policy.
Cookies & local storage we use
| Category | Purpose | Set by |
|---|---|---|
| Analytics | Understand aggregate, non-identifying traffic (page views, referrers) | Google Analytics 4 |
| Essential | Keep the tool working | This site |
| Account (optional) | Keep you signed in and remember your subscription status; ReelExport Pro download history | This site (local storage, only after you sign in) |
We set cookies and local storage only for the purposes above.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Updating the "Last Updated" date at the top
- Showing an in-app notification on first launch after a change
Your continued use of the app after changes constitutes acceptance of the updated policy.
Terms of Use (EULA)
- iPhone and iPad: your use of the app is governed by Apple's Standard End User License Agreement (EULA).
- Subscriptions (Pro Monthly, Quarterly, Semi-annual, Annual) are sold and billed through PayCraft, and the PayCraft Terms of Service apply. Payment data is handled under the PayCraft Privacy Policy.
- Auto-renewal: a subscription renews automatically at the same price and length unless cancelled at least 24 hours before the end of the current period. Cancel anytime in your App Store or Google Play account settings, or — for a subscription bought on the website — by emailing [email protected]; you keep Pro until the period ends.
11. Contact Us
For privacy-related questions, data access requests, or deletion requests:
- Email: [email protected]
- Developer: MobileByteSensei
- Response time: Within 30 days (as required by GDPR)
Studio, exports and connected social accounts
This section covers the ReelExport studio on this website and inside our app.
- Your account. When you sign in with Google or Apple we receive your email address and a stable account id. We use it to keep your projects, your plan and your connected accounts together.
- Your videos and projects. Videos you upload or import, the edits you make, and the videos you export. They are stored so you can keep working on them and so our servers can render your exports.
- Connected social accounts. When you connect Instagram, Facebook, Threads, X, YouTube, TikTok or LinkedIn, that network gives us an access token and basic profile details (account id, name or handle, profile picture). We use them only to publish the videos you choose to post, to show which account a post will go to, and to show the status of your posts.
- Purchases. Payments are handled by our payment providers (Stripe, Razorpay, Google Play or the App Store). We receive your plan, its renewal date and your remaining edits — never your card details.
We publish only when you press Post, only to the accounts you pick, with the caption you write. We do not sell your data or use your videos to train models.
How we protect connected accounts
Access tokens are encrypted and kept only on our servers. They are never sent to your browser or app. When you disconnect an account we delete its tokens and ask the network to revoke them.
Who we share studio data with
The networks you post to (the video and caption you choose to publish), and our service providers — Cloudflare (hosting, storage and rendering), Google (sign-in and analytics), Apple (sign-in) and our payment providers — who process data only on our behalf.
How long we keep it
- Projects, uploads and exports stay until you delete them or your account.
- When you delete a project or your account, its videos are removed from our storage within 30 days.
- Connected-account tokens are deleted as soon as you disconnect the account or delete your ReelExport account.
You can delete any project, disconnect any account, or delete your whole account at any time — see how to delete your data, or email [email protected].